Refund policy

At ARVÉL, customer satisfaction is our priority. We aim to make every purchase simple, transparent, and risk-free.

1. Instant Return at Delivery

If you receive your order and decide that you do not like the product or it is not suitable for you, you may return it immediately to the delivery person.

• No questions will be asked.
• No additional return fee will be charged.
• You will only need to pay the applicable delivery charge.
• The product must be returned to the delivery person at the time of delivery.

We encourage you to check your order carefully before accepting it.

2. Product Quality Issues

If you discover a color washout/fading issue or a fabric-related manufacturing issue after receiving the product, please contact us within 30 days of delivery.

You may contact us by phone or send us a message through our official Facebook page.

After receiving your complaint:

1. We will arrange to collect the product from you.
2. Our team will inspect the product to verify the reported issue.
3. If the issue is confirmed to be a genuine product quality/manufacturing defect, we will process your refund.
4. The approved refund will be issued within 3 business days after completion of the inspection.

3. Important Conditions

The product must be returned in a reasonable condition for inspection. Normal wear and tear, damage caused by improper washing or care, accidental damage, or damage caused by misuse will not be considered manufacturing defects.

At ARVÉL, we value your trust more than a single sale. If something isn't right, please let us know—we're here to make it right.